Questions

Kinbox is for parents and nominees who self-manage an NDIS plan. Every provider sends invoices to one family address. Kinbox reads each one, checks it against the plan and lays out the claim.

Once a week you check the list, lodge the claims in my NDIS and pay everyone in one go from your own bank.

Families who self-manage an NDIS plan, and people who self-manage their own. If more than one child in the family has a plan, they all sit in one household with one address.

Give each provider your Kinbox address once, and they send invoices there. For an invoice that arrives some other way, forward it to your Kinbox or upload a photo or PDF yourself.

It tells you what it couldn't read and the likely reason. Forward a clearer copy to your Kinbox, or type the details in. Nothing is claimed until it's right.

Yes. Kinbox works with any provider who sends you an invoice. You keep every provider and every rate you chose.

Kinbox gets the claim ready. You still lodge it in my NDIS yourself, because the NDIA doesn't let apps lodge for self-managers. Every field is laid out to copy across, with the invoice ready to attach.

No. No family money passes through Kinbox. You pay providers from your own bank, and Kinbox never holds or moves money.

Kinbox gives you one pay list for the week, with each BSB, account, amount and reference ready to copy. If your bank takes ABA files, you can download one file for the whole list. Most banks only take them on business accounts.

When you mark a provider paid, they get a remittance by email.

From 1 December 2026, a claim has to be made within 90 days of the support. Before that, it was two years.

Kinbox shows the days left to claim on every invoice and puts the ones getting close into this week's claim pack.

The invoice is flagged and nothing is paid until you've checked. Call the provider on a number you already have, type in what they tell you, and Kinbox matches it to the invoice. A change like this is how invoice fraud usually starts.

We haven't set the price yet. It will be on the home page, per family per month, before Kinbox asks anyone to pay.

The NDIA's self-management guide says Core funding can pay for software that helps you self-manage. Check it fits your plan before you pay from it.

Your invoices and bank details stay in Australia. Bank details are encrypted, and Kinbox can't pay anyone: money only ever moves from your own bank.

Kinbox is built by Jiffi, which is ISO 27001 certified.

Every invoice, claim and payment is kept for the legal record-keeping period: 3 years for participants and 5 years for nominees. You can export all of it in one go.

Yes. You can delete your household's information, and take every record with you first.

No. Kinbox is independent software for families who self-manage. It isn't part of the NDIS or the NDIA, and it works alongside my NDIS.

The first pilot is 20 to 30 families who self-manage an NDIS plan. Join the list and we will be in touch.

We email you about the pilot. Nothing else goes to that address. To be taken off the list, reply to any email we send.